"Unlimited change requests" is a bold claim. I know it raises eyebrows. So let's be completely transparent about what it means, how it works, and why I do it.
What counts as a change request?
Essentially: anything you'd ask a web designer to do.
- Update text, images, or content on any page
- Add new pages to your website
- Redesign a section or full page
- Add features (booking forms, galleries, maps, etc.)
- Fix bugs or issues
- Seasonal updates (holiday banners, promotions, etc.)
- SEO improvements
If it's about your website, I handle it.
How the process works
- You submit a request through your dashboard. Describe what you need. the more detail, the better.
- I review and action it. Simple changes (text updates, image swaps) are usually done same-day. Larger changes (new pages, redesigns) are scoped and delivered within a few days.
- You review and approve. If something isn't right, I revise it until you're happy.
Is there a catch?
No hidden limits, no "fair use" gotchas. But let's be practical:
- Requests are handled one at a time, in order. You can't submit 50 requests and expect them all done by tomorrow.
- Complex work (custom features, major redesigns) naturally takes longer than simple content updates.
- I prioritise based on your plan tier. Growth clients get a response within 24 hours. Starter clients within 48 hours.
The point is: you never have to worry about whether a change will cost extra.
Why I do it this way
Traditional web agencies charge $80–$150/hour for changes. A small text update that takes 5 minutes gets billed as a minimum 30-minute job. It's a terrible experience for the client, and it creates friction that stops businesses from keeping their websites current.
My model removes that friction entirely. Your website stays fresh, relevant, and effective. because making changes is effortless.
Thanks for reading.
If any of this hit home, that is usually the sign it is time to build. I handle the whole thing, end to end.